Frequently Asked Questions

What differentiates us from our competitors?

Prime Shutters strives to exceed the industry standards and expectations of our customers. We provide the highest quality products at the best rates. We work side by side with our customers from start to finish to ensure complete satisfaction. Our team is very enthusiastic about our services and have 20+ years of experience in measuring and installing these shutters. It is a combination of excellent service, greater expertise, and genuine passion that sets us apart from everyone else.

How long is lead time for my order?

It all depends on what you order. If you order our Real Wood Shutters, expect a 3-4 week lead time. For Roller Shades lead time is 7-10 days.

I work full time, when can you visit to take measurements? Do I need to be there?

We come out to the site every day of the week from early morning to early evening. Please contact us and we will try to be as flexible as possible to accommodate your needs.

We do kindly request that you are there at the site because before we take measurements, we do an in-home consultation to discuss all the necessary aspects of you order and ensure every detail is correct.

How do I clean my shutters?

How do I clean my shutters?

What is a louver?

It is the horizontal slat that controls the amount of light that enters through the shutters.
For the True Wood Shutters we offer 2½”, 3½”, and 4½” louver sizes.

For the Composite Shutters we offer 2½” and 3½” louver sizes.

What is a tilt rod?

It’s what adjusts the angle of the louvres. They can be attached at the centre or set to the hinged side of a panel.

What is a divider rail?

It’s a horizontal solid section of panel that divides the louvres to an upper and lower section. Shutter panels that are over 70*in must have a divider rail to ensure strength and stability.

What about shaped windows?

We can make our shutters fit virtually any size/shape window, arches included.

What areas do you offer your services?

We currently install in the Dallas metropolitan area

What is the lifetime warranty all about?

We provide a limited lifetime warranty for all shutters. We take care of all wear & tear damages completely free of charge. For more information regarding warranties, please check out our lifetime warranty tab!

We’ll Bring Our Showroom To You!

We offer over 50 different designs, colors, and shapes. Request a FREE in-home consultation and one of our professionals will recommend the perfect design and colors to make your home stand out!

How do I get my free consultation?

Visit our “Free Consultation” page in the menu on top. Fill out the consultation form and we’ll get back to you as soon as possible to schedule a date that works for you!

What colors and designs do we offer?

We offer over 50 different designs, colors, and shapes. We make arches, square shutters, window shutters, sliding door shutters, and more! We also provide custom colors and can match any paints or stains you wish to apply to the shutters.

Do we take your home measurements?

Yes, we will come out at a time that fits your schedule and take the measurements. We’ll also give you an estimate for the desired shutter designs with those measurements.

Will we take care of the installation?

Yes, we’ll send out a team of professional installers completely free of charge.